Have you ever seen a notification like this one in Outlook or Outlook Web Access?
If so, here’s some key things you should know about it.
- You cannot turn it off. Yes, that’s correct, YOU CANNOT TURN IT OFF. This is by design.
- It’s done for security reasons. Imagine if you logged into your work account and saw a forwarding banner that read “forwarding email to some_phishing_dude@hax0r.com“, what would you do? It is better to be informed, and constantly see this annoying pop-up, than it is to be totally ignorant to the enabled forwarding.
- What you should do if this is news to you is make this known to someone at your company. If it is a familiar e-mail then perhaps you can ask the user in-person. If it is an unknown sender, or you do not feel comfortable confronting the user, then we suggest speaking with your system admin.
- There are business cases for it, but there are better ways to forward and monitor email.
Moving forward:
- As an employer or system admin, exercise transparency (Explain to the user why it’s done in a way that makes sense). Let your employees know that you’re enabling forwarding emails. Your honest will build trust with them.
- Use Shared Mailboxes; this allows users to read and share messages from the same mailbox.
- Delegate Access; this option grants access to both send and receive mail of the user’s inbox.
- Use eDiscovery or a Litigation Hold: allowing you to access, for a period of time, all mail, included that that has been deleted or archived.
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