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Co-Managed IT Services Get extra IT support when you need it.

As an extension of your IT department, we free your team, giving them the time to focus on strategic tasks that drive business growth.

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Boost Your Team's Capabilities Overstretched Internal IT Team? We Fill the Gaps.

Even the best IT teams need help. Maximize your IT team's capabilities with around-the-clock expert support. Fill the gaps with a team of IT experts available 24/7. Empower your team to shift from reactive to proactive. Gain access to best in-class solutions for greater scalability, efficiency, and productivity. 

 

Escalate Time Consuming Tasks

Gain access to a local and live team of project engineers, help desk technicians, dispatchers and project managers armed with the subject matter expertise needed to not just stay on track, but to get ahead.

Small Teams Need Backup

Your IT team should be able to take vacations, too. With a dedicated team to supplement your internal team, you’re no longer just relying on one person. Kicking tires on a stubborn IT issue? Escalate it to us and keep moving.

Strategy and Vision

Gain someone who is in your corner who knows your industry, has a finger on the pulse, and can help take you where you want to go. Count on us to help your team scale with our pool of experts, all at a fraction of the cost of full-time staff.  

Operational Maturity
Together with your team, we’ll fill in any gaps, implement standard operating procedures and turn your IT into a well-oiled machine overnight. Ready to grow? So is your IT department.

IT Support When You Need It, Where You Need It.

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“Sixty-three percent of more than 800 IT leaders surveyed said a lack of skills has delayed digital transformation initiatives, most by an average of three to 10 months.”

(Source: IDC Research, Computer World)

Co-Managed IT Support, Minus the BS.

As an extension to your team, our Co-Managed IT Services are built with flexibility in mind.  Whether you need strategic direction or help doing the grunt work, we fill in the gaps when and where you need us. Let us customize a plan around the strengths and needs of your team, so together we can achieve your business goals. 

24/7/365 Help Desk

IT SupportGet around the clock coverage, even when your IT guy or gal is out.

Cloud, On-Premises, and Hybrid Infrastructure Maintenance

Get flexible support for your unique IT environment whether on-prem or in the cloud.

Microsoft 365 & Google Workplace Tenant Management

Ensure smooth collaboration, compliance, and protection of your company information.

Vendor and Licensing Management

Streamline the tracking, renewal, and compliance of vendor contracts and software licenses.

Industry Leading Ticketing System

Watch over our shoulders as we work alongside of your team. Track IT activities in real-time, gain visibility into task completion and more.

Standard Operating Procedures (SOPs)

Clear, consistent guidelines for completing tasks so your team can do work with or without us.

Inventory Control

Eliminate wasted and optimize IT expenses with accurate tracking of hardware & software.

Vulnerability & Patch Management

Identify, assess, and address security risks to keep systems protected against threats.

Audit-Ready Compliance

Pass your next audit with flying colors. Ensure all processes, data, and documentation meet regulatory standards.

Onboard New Staff

On-Time, Every TimeProvide new team members with all the tools and access they need from day one.

Data Backup Disaster Recovery

Test & Backup and restore all your data, files, apps and emails in a moments notice.

Subject Matter Expertise

Take the pressure off. You're no longer responsible for knowing everything. From the network jack to the cloud, we've got your back.

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case study Empowering National Expansion: How a Leading Engineering Firm Scaled Seamlessly with Proper Sky’s
Co-Managed IT Services

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Hear From Our Happy Clients

"The Proper Sky staff are very much embedded, which has meant a lot to all of us. Proper Sky has been a really good partner and guided us through our technology-related challenges. They have meant a lot to our business."

Renata
Northern Children's Services

"Proper Sky was the perfect solution to how we could manage our technology. They're excellent. We were able to bring in the whole Proper Sky team for less than it cost us to manage the IT ourselves and we're saving even more money now after they reviewed our vendors and contracts then when we started!"

Lori
Intercommunity Action

"We love Proper Sky. Every time I text him or call them, they're always there for us. They're amazing. I don't know what to say better than that I think they're incredible. I can't even remember the last time our server was down but I know just having a team to take care of our IT frees me up to focus on what we're best at. I recommend them to anybody I can."

Rick
Gitomer & Berenholz, CPA

Comanaged IT services Frequently Asked Questions

How is co-managed IT different from full service managed IT?

Co-managed IT services are a good fit for organizations who already have an internal IT department. Typically, this plan works well for medium size organizations, with 75+ employees, including an IT Manager or technician. With co-managed IT you still have access to our team of helpdesk engineers, project engineers, ticketing system and more, but all support requests are funneled through or escalated by your internal IT team. With co-managed, we typically do not interface with your end-users, your internal IT team is the liaison between and does that hands on work.

In a co-managed IT service, how are responsibilities delegated?

There are many ways to do this, but the answer is ‘it depends’ on your unique needs. Do you need help in a specialized area of IT, like cloud management or cybersecurity? Do you have someone on your IT team who can lead the strategic IT initiatives but could use some support handling the grunt work or network maintenance? Depending on your unique needs we can either fulfill strategic deliverables or help maintain infrastructure and provide escalation support as needed.

How much do co-managed IT services cost?

Like fully managed IT, comanaged is priced by a monthly flat fee per device. However, co-managed IT requires less resources, splitting some of the work with your internal IT team, so we’re able to offer this service for a fraction of the cost of fully managed IT.

Focus on Strategy, Leave the Rest to Us.

Support your team with our experts—no training required.
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