--- title: Fully Managed IT Services Provider | 24/7 IT Support description: Fully managed IT services in Philadelphia, PA with 24/7 expert support. Enjoy hassle-free IT, cost-efficiency, and streamlined vendor management. Learn more. --- [## Services ](https://propersky.com/services) [## Industries ](https://propersky.com/industries) ![](https://propersky.com/hs-fs/hubfs/AdobeStock_534476114(1).jpeg?width=430&height=266&name=AdobeStock_534476114(1).jpeg) 24/7 IT Support: # Access Fully Managed IT Services That Boosts Productivity **Keep your employees productive and your business running smoothly 24/7 while our team of experts securely manages your IT.** [ Let's Talk ](https://propersky.com/contact) ![Proper-Sky-BKG-Swell-Iso-1](https://propersky.com/hs-fs/hubfs/Proper-Sky-BKG-Swell-Iso-1.png?width=1058&height=1050&name=Proper-Sky-BKG-Swell-Iso-1.png) Downtime = Costly Inefficiencies ## From IT that seems OK to IT that’s a strategic lever for your business. Meet the Proper Way. The no-bs IT approach for leaders sick of mediocrity. When you experience the Proper Way, you gain a collaborative partnership that supports you for the long haul. No more wasting resources on tools you no longer need—stay ahead with [the right IT strategy. ](https://propersky.com/services/it-strategy) ![](https://propersky.com/hubfs/money.svg) Predictable Costs Shift your IT from CapEx to OpEx, with transparent pricing at a monthly, flat fee and surprise free, guaranteed. ![](https://propersky.com/hubfs/time.svg) Uptime & Constant Vigilance Ensure seamless operations and proactive monitoring to maximize uptime and safeguard your business around the clock. ![](https://propersky.com/hubfs/growth.svg) Productivity Empower your team with reliable IT solutions and support that’s always accessible and available. ![](https://propersky.com/hubfs/graduation-hat.svg) Maturity Your IT team just graduated. Get expert help and industry practices. ## Exceptional IT That Works. ![reviewing managed IT options on screen](https://propersky.com/hubfs/Proper-Sky-Media-Row-3.jpg "reviewing managed IT options on screen") > “Outsourcing IT services can lead to a 60% cost reduction in the United States.” ## Full IT Support, No Surprises. Take advantage of Managed IT done the Proper Way. Only from Proper Sky. Fully Managed Services encompass comprehensive IT support, including monitoring, maintenance, cybersecurity, and helpdesk services. ### Help Desk Support Support so you can stay productive without interruptions, no matter the complexity. ### Network Maintenance Keep your network running at peak efficiency with proactive maintenance and monitoring. ### Microsoft 365 Management Streamlined setup, management, and troubleshooting for a seamless collaboration experience across your organization. ### Data Backup & Disaster Recovery Ensure quick recovery from disruptions with secure backups and disaster recovery solutions tailored to your needs. ### Vendor Management Simplify vendor communications and let us handle tech support coordination for smoother, more efficient IT operations. ### Strategic IT Planning Build a roadmap that aligns your technology with your business goals, maximizing ROI and preparing you for growth. [ Get Expert Help ](https://propersky.com/contact) ## Hear From Our Happy Clients "The Proper Sky staff are very much embedded, which has meant a lot to all of us. Proper Sky has been a really good partner and guided us through our technology-related challenges. They have meant a lot to our business." ** Renata ** Northern Children's Services "Proper Sky was the perfect solution to how we could manage our technology. They're excellent. We were able to bring in the whole Proper Sky team for less than it cost us to manage the IT ourselves and we're saving even more money now after they reviewed our vendors and contracts then when we started!" ** Lori ** Intercommunity Action "We love Proper Sky. Every time I text or call them, they're always there for us. They're amazing. I don't know what to say better than that I think they're incredible. I can't even remember the last time our server was down but I know just having a team to take care of our IT frees me up to focus on what we're best at. I recommend them to anybody I can." ** Rick ** Gitomer & Berenholz, CPA ## Frequently Asked Questions Do you offer on-site support? How do you support our remote offices in other cities? While 90% of the work we do can be done remotely for our clients, every organization has unique needs. That’s why Proper Sky offers 2 levels of IT support. If you are local to the Greater Philadelphia or Tristate area and need onsite support, we have an option for that. For national, multi-office clients with planned projects or needs, we can absolutely dispatch engineers for onsite jobs as needed. We also have a strong national network of partners ready to assist across all the major US cities. Will you maintain hardware and equipment that we already own or do we have to purchase new? We understand that you likely already invested in technology before engaging with us, some of which still has a lot of life left. We do our best to transition and support those existing technologies wherever possible to maximize your ROI. We’re what you call a “technology agnostic” IT company, however, there are some situations where we must uphold our standards from a performance, security and compliance perspective. For example, if your team is using hardware that is end of life, or software that is no longer supported or not business-grade, we will request that you upgrade to a newer version. How much do managed services cost? Are there any hidden fees? We strive to make our billing as simple and transparent as possible. Our services are billed on a monthly flat fee for each managed endpoint to ensure all devices touching your network are protected, compliant and supported. While it depends on the sophistication of your environment, you can expect to spend somewhere between $120 and $200 per user. It’s inevitable that overtime, you’ll have service requests that are not covered under your agreement. These services will be clearly defined in your contract so there is no question, and we will always provide a statement of work, so the deliverables are crystal clear. Depending on the scope, we will create a project (larger requests) or invoice you for one-off requests (a few hours of work) - like setting up a new laptop for example. If you have any other questions about how we price out our services, please contact us to get connected to our sales team. What if a server goes offline during the weekend or I need after hours support? We are equipped to support your after hour and weekend requests. We have a team that is monitoring your systems 24x7. In most cases we’re going to know your servers are down before you and we will contact you for remediation immediately. If you need after hour support, you can call our helpdesk at any time 215.305.8899. ![Proper-Sky-BKG-Swell-Iso-1](https://propersky.com/hs-fs/hubfs/Proper-Sky-BKG-Swell-Iso-1.png?width=1058&height=1050&name=Proper-Sky-BKG-Swell-Iso-1.png) ## Related Resources for Full Service IT Support ## [ Scaling Your Business & IT Solutions for Growth ](https://propersky.com/insights/scalable-business-solutions) Oct 1, 2024 6 minute read [ IT Strategy ](https://propersky.com/insights/tag/it-strategy) [ Cybersecurity ](https://propersky.com/insights/tag/cybersecurity) [ Productivity / Collaboration ](https://propersky.com/insights/tag/productivity-collaboration) ![](https://24067378.fs1.hubspotusercontent-na1.net/hub/24067378/hubfs/Imported_Blog_Media/scale-hero.png?width=450&height=337&name=scale-hero.png) ## [ Evaluating Your IT Services Provider: Is It Time To Move On? ](https://propersky.com/insights/outgrown-your-msp-or-have-they-outgrown-you) Mar 19, 2024 5 minute read [ IT Strategy ](https://propersky.com/insights/tag/it-strategy) [ Cybersecurity ](https://propersky.com/insights/tag/cybersecurity) [ Productivity / Collaboration ](https://propersky.com/insights/tag/productivity-collaboration) ![](https://24067378.fs1.hubspotusercontent-na1.net/hub/24067378/hubfs/Imported_Blog_Media/fish-jumping.jpg?width=450&height=337&name=fish-jumping.jpg) ## [ 7 Deadly Sins of Managed IT Services: Tips to Avoid the wrong MSP ](https://propersky.com/insights/7-deadly-sins-of-managed-it-services) Apr 9, 2024 4 minute read [ IT Strategy ](https://propersky.com/insights/tag/it-strategy) [ Productivity / Collaboration ](https://propersky.com/insights/tag/productivity-collaboration) ![IT Service red flags](https://propersky.com/hs-fs/hubfs/IT%20servies%20red%20flags.png?width=450&height=337&name=IT%20servies%20red%20flags.png) ![](https://propersky.com/hs-fs/hubfs/raw_assets/public/pike-child-proper-sky-2024/images/footer-bg.jpg?width=1800&height=1200&name=footer-bg.jpg) ## Run Your Business with IT that Works for You, Not Against You. We’ll ensure the tech runs smoothly, allowing you to focus on what’s important. 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