Meet Charlie, a key member of our Helpdesk team at Proper Sky!
With over a decade of experience in IT support, Charlie brings deep technical expertise and a strong commitment to customer service. In his role, Charlie is responsible for handling "fast-response" requests. His multitasking and hardworking nature make him excellent at troubleshooting and resolving tickets quickly, keeping our clients' businesses running smoothly. Additionally, Charlie works closely with and supports the Dispatch team, which means he’s often the first point of contact for many of our clients, handling incoming calls and ensuring service is as efficient as possible.
Outside of work, Charlie is a dedicated family man and sports enthusiast. His 6-year-old daughter is a natural singer who recently won the regional voice competition, and Charlie is her biggest fan! When he’s not cheering her on, you’ll likely find him on the basketball court—he plays every Saturday from 6–8 PM and even organizes a basketball league annually.
We’re lucky to have Charlie on the team—both for his IT skills and his unstoppable energy! 🎤🏀👏
