Our Team

AMAZING PEOPLE, EXCEPTIONAL RESULTS.

Jim Smith

Jim Smith

Founder & CEO

A Philly native, Jim studied Managed Information Systems at Drexel University. He served in the Peace Corps in Tonga, where — after facing the challenge of managing IT at a college of 400 students with no budget —  he found his true calling of providing cost-effective IT solutions to small businesses and nonprofits. Jim is a leader in the enterprise security space, including policy, compliance, best practices, and lately, as a small business owner, on using metrics to consistently drive organizational improvements.

James

James

Service Manager

James came to Proper Sky at the beginning of 2017. With 8 years of hands-on IT experience, 5 of which is System Administration, James is a Microsoft Certified Solutions Associate (MCSA) in Windows Server 2012. James brings experience and knowledge he uses to help lead and train the Field Technician team. James’s natural leadership, from previously being lead of different teams and leading and training within Proper Sky, encouraged him to become Service Manager for the Proper Sky team.

Shana

Shana

Office Manager

Finance has been in Shana’s blood from an early age. Prior to joining Proper Sky full-time in 2015, Shana privately consulted for regional companies in the areas of accounting, budgeting, and forecasting, with Proper Sky as one of her first clients in 2011. Leveraging this broad market experience, Shana joined Proper Sky full-time to help oversee the financial department, manage client relations, and execute on projects with team members.

Kalin

Kalin

Junior Network/Systems Administrator

Kalin’s interest in computers and information technology began at an early age; his mother taught programming and informatics at the local school, and she would take him with her to classes. Later, he attended Drexel University, where he became a “double dragon,” earning both a BS and an MS in information systems. Since October 2015, Kalin has been part of the Proper Sky team and is currently overseeing mission-critical systems such as remote monitoring and management and cloud- based services.

Bill

Bill

Sr. Field Technician

Bill was Proper Sky’s first employee in 2008 and has worked tirelessly, overseeing countless projects and implementations for a variety of customers, ever since. Bill works hands-on with customers to ensure quality service and satisfaction as an onsite tech, assisting clients in day-to-day operations to ensure any issues or concerns are met and resolved.

Daniel

Daniel

Network Administrator

A Military guy, with a passion for tech, Daniel has a wide range of IT and ninja skills. He is currently working to complete his MCSA in Windows Server 2012, and CCNA.

Tze

Tze

Sr. Help Desk Technician

Tze has been tinkering with his own desktop and implementing video game modifications for as long as he can remember. He’s always had an interest in the underlying structure of what makes computers tick. Tze joined Proper Sky in 2016, working daily to resolve the IT woes of small doctors’ offices and large nonprofit organizations.

Paul

Paul

Help Desk Technician

Paul studied at Drexel University where he found his strength for working with technology.  He has since worked for the Hospital of the University of Pennsylvania, Thomas Jefferson University Hospital and most recently Einstein Medical Center.  He is now happy to bring his knowledge and experience of healthcare IT to the Proper Sky team.

JiIllian

JiIllian

Service Coordinator

Jillian is driven by a passion to help people and, in doing so, has built strong relationships with others along her life path (she’s also the certified Mother Hen at Proper Sky). Jillian has a wide array of experience, from accounting reconciliation to white-collar investigation, and has a strong customer service background.