The Benefits of Outsourcing IT Support
Posted 21 Apr at 6:22 pm in Productivity
The Benefits of Outsourcing IT Support for Small Businesses
Cost-savings: Outsourcing you IT services can save you alot of money, almost immediately
Expertise and Experience: You’ll have access to an entire team of professionals.
Increased Productivity: Spend less time worrying about IT and more time working on your business.
If you’re thinking about outsourcing your business’s IT, you likely have a few questions. Often the first being – “Why should I outsource my IT?”, “How would this sort of service benefit me?”, and “Is this the right decision for my business?”. There are a few factors to consider when making the leap towards using an outsourced IT service. For many businesses, IT (at some level) is what supports all day-to-day operations. Whether it be email, Zoom meetings, excel data logging, payroll, or anything that would fall under the wide net cast by technology.
While IT, and IT support, is necessary for all, there is no one-size-fits-all. You have a few options between on-premise, remote, or hybrid solutions; all of which are powerful in their own way.
In-House IT Support vs. Outsourced IT Support
Businesses often opt for an outsourced IT solution in order to reduce their tech and IT costs while continually receiving a high-level of IT support. Outsourcing allows companies to avoid hiring full-time employees while receiving all of what that hypothetical employee would be offering.
Outsourcing your IT support will also reduce the need and overall cost, of maintaining the IT infrastructure. One must consider start-up costs upon building an in-house team. On the other hand, with a managed service, you’ll have a much lower startup cost. For the most part, your largest cost upon starting up with a managed service provider, is the onboarding cost. While this is a cost, it will still be much cheaper.
Expertise and Experience:
Access to Pros
Outsourcing your IT may benefit your company in a variety of ways but, the biggest, we’d say, is the access you gain to industry professionals. Having a team of ten at your disposal, as opposed to a team of one, will offer a larger pool of knowledge for you to access. This is not to say that any possible full-time employee is incapable, but they are unlikely to be experts in 10 different categories, as a team of techs would be.
Aside from having an entire company of professionals to assist you in your IT needs, you will also have them to assist you with services or applications that you’d never consider to be a “need”. Or, you have IT professionals who not only will keep you and your technology safe, they will also keep your tech in line with the latest industry trends. This is not only important for performance but also for security purposes.
IT Support can help with a variety of operations, in and out of the office. Since you may access more than just one employee, you could even have access to multiple employees at the same time. If your company is remote, MSPs will offer services such as employee monitoring and Google Suite management, both of which can ensure productivity from any corner of the world.
IT support can help with a variety of operations, in and out of the office. If your company is remote, MSPs will offer services such as employee monitoring and Google Suite management, both of which can ensure productivity from any corner of the world.
Focus on What Matters
With the weight of IT related stress lifted from your shoulders, the oversight of IT infrastructure off of your plate, and the complaints of all IT problems being delivered to a 3rd party team, you’re sure to find some more time to focus on the bigger picture – your company. Aside from allowing you more time to focus on your business, managed IT services can inadvertently contribute to the success of your business. Aside from the lack of stress, more time free, and scalability, you also will not have to worry about managing vendor relationship or technological planning.
Another often-times looked past facet of an outsourced, managed-IT solution, is the flexibility it offers as your company goes through changes. When seeing gradual, or rapid growth, in your company, getting all new clients onboarded can be a difficult task. While it may be daunting at first, leaving this in the hands of a provider who specializes in this sort of task can make a world of difference.
Moreover, regardless of company growth, you may find that you need to add or remove services as time goes on, to better fit your company’s needs. In the event of this sort of change, it can be as simple as reaching out to your provider and asking for an upgrade or downgrade in the services you’re receiving.
It’s clear that there are some serious benefits to hiring a managed service provider if you do not have an in-house IT team; or, in the event that you do have an in-house team, you may not have a big enough team to handle all of your technological wants and needs. With the ability to pick and choose what services you require of your managed service provider, you’re also given the power to upgrade and downgrade as you see fit. IT is not one size fits all, you shouldn’t have to treat it as such.